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Hotel A-Z

A

 

a/c: All our rooms except for those on the piazza near the church are equipped with an a/c you can regulate via remote control. The three other rooms have a fan and a „pinguini“ cooling device.

 

Allergies: Regarding any allergies (food, down feathers, ect.), please contact us in advance so we can prepare everything accordingly.

 

Aperitivo: Typically, Italians take some drinks before dinner. Our aperitivo is held on the bar terrace from 6 p.m. to 10 p.m.

 

Arrival:

By plane:
The airports Pisa and Florence are nearby, from there you can rent a car, take the train, a taxi or book a shuttle service to the villa.

With your car:
The google code is “VPPJ+M6 Buggiano Castello, Buggiano PT”
Our address is:
Hotel Villa Sermolli, Via Umberto I, Buggiano, PT

We provide free parking at the street and will gladly pick you up from there with our golf car.

If you don’t want a transfer service:
The entrance to the hotel is a wooden door at the right upper end of Via Umberto I (n.10), please ring the doorbell on the upper left.

 

 

B

 

Breakfast: You can start your day with a rich breakfast buffet between 8.00 and 10.30 a.m., on Sundays even until 11.00 a.m.
We provide savoury and sweet items, muesli and warm scambled eggs. There is a centrifuge to make your own juice and our staff will cater you freshly brewed hot drinks.
You can also get gluten-free products and lactose-free milk or soy milk, please advide us a few days before your arrival and ask our staff about them.

Our breakfast buffet is included in most of our prices, please check your reservation to find out more.

 

Bikes: You can rent our 2 e-bikes for some hours or a whole day. There are bike shops in Montecatini to rent normal bicycles, also for kids.

 

 

C

 

Check-in: from 3.00 p.m. to 11. p.m., it is possible to store your luggage at the reception if arriving earlier than that.

 

Check-out: 8.00 a.m. to 11.00 a.m., you can store your luggage at the reception again if departing later than that. If departing earlier, please settle the bill at the reception the evening before.
You can book a late check-out until 1 p.m. for 20.00 EUR. Leaving the room later than that, we need to charge the next night.

 

Children: We will be happy to provide a baby bed for free. Please contact us to check the avaiability before your arrival.
Extra beds cost 25 EUR per night (including breakfast) for children from 4-11 years, for children 12 years or older and adults 40 EUR per night including breakfast buffet.
They can only be added to certain categories, please contact us in advance.

 

Climate advise: The summers in Italy can get very hot. We therefore recommend to keep the windows and blinds closed during daytime and open them at night. We have fly sceen at all windows so you don’t need to worry about that and can keep the temperature comfortable. Please don’t use the a/c with the windows open.

 

Contact: For any questions and wishes, please don’t hesitate to contact us! reception@villa-sermolli.com or +39 392 6944777

 

Cosmetics: We provide soap, shower gel, shampoo and lotion in all bathrooms.

 

 

D

 

Departure: In case you were departing earlier than 8.00 a.m. please settle your bill the evening before. You can leave your key in the room and close the door behind you.
An anticipated departure earlier than in the reservation will not be reimbursed.

 

 

E

 

External guests: Guests who are not staying at the hotel are welcome to enjoy the aperitivo on the bar or the Tuscan dinner in our restaurant. Please make a reservation via reception@villa-sermolli.com or +39 392 6944777

 

Emergency numbers:

Police: 112

Local police: 0572 32040

Fire: 115

Ambulance: 118

Block credit card: +39 0287109001 or 800.303.303 from an Italian line

 

 

F

 

Fire protection: All rooms are equipped with smoke detectors; it is forbidden to smoke anywhere inside the building. Please don’t leave any fire/candles unattended!

 

Fitness: Buggiano Castello is a small village, picturesquely located on a Tuscan hilltop. This means that some of the ways are pretty steep and also in the Villa some stairs are waiting for you.

 

 

G

 

Garden: Our garden and terrace is open to all our guests. You can go sun bathing, have a drink at the bar, enjoy a Tuscan dinner on the pergola terrace, take a relaxing bath in the jacuzzi, stroll through the limonaia or get lost in a compelling book.

 

Gluten-free: We will be happy to provide a choice during breakfast and dinner, please advice us beforehands so we will have everything on stock.

 

Groceries: The next supermarket it the coop in Borgo a Buggiano, 2km from the hotel.

 

 

H

 

Heating: All of our rooms are equipped with a central heating.

 

Housekeeping: Our maids are in the villa until approx. 1 p.m., startig with the departure rooms and then cleaning the residing rooms. If you put the „do not disturb“-sign on your door knob they will not enter your room. Then you can get fresh towels at the reception.

 

 

I

 

Iron: You can borrow our pressing iron at the reception. We will book a deposit on your room which will be cancelled when you return the iron to the reception desk.

 

 

J

 

Jobs: We are always glad to receive a CV from a motivated applicant. In case of a vacancy we would also publish our offers on indeed and hotelcareer.

 

Joint rooms: We have family apartments with more than one room and also connecting doors in some of our rooms. Simply contact us, we will be glad to assist you with your reservation.

 

 

K

 

Kettle: None of the rooms provide a water boiler, but you can get hot water at the restaurant.

 

Keys: Upon arrival you will receive a set of keys, one for your room and one for the wooden entrance door. Some rooms also have additional keys which will be explained individually. You can keep them for your whole stay or leave them at the reception, given that you will be back in time to pick them up again.

 

 

L

 

Late arrival: Please note that the recpetion desk is staffed until 11 p.m. Should you be arriving later than that make sure to contact us in advance.

 

Luggage: We offer a luggage service including the transfer of your luggage from the parking, bringing it to your room and back. You can also store it for some hours before and after your stay.

 

 

M

 

Medicine: Soon all our rooms will be equipped with a mini fridge where you can store sensible medicine. Until then we will be happy to keep them safe in our refrigerator.

You will find the next pharmacy in Borgo a Buggiano, approx. 1.5km away.

 

Minibar: Soon all of our rooms will be eqipped with a minibar. It will not be stocked with drinks, but you can cool your own drinks or groceries in it. During the day you can always buy cool drinks at the restaurant, it is also possible to buy soft drinks or beer still closed and put it into your minibar.

 

 

N

 

Noise prevention: We kindly ask our guests to keep a low volume after 10 p.m.
In Italy outdoor events are permitted until midnight, but Borgo a Buggiano is a very quiet town.

 

 

O

 

Opening hours:

Reception: 8 a.m. to 11 p.m.

Breakfast: 8.00 a.m. to 10.30 / 11.00 a..m

Aperitivo: 6.00 p.m. to 8.00 p.m.

Restaurant: 7.00 p.m. to 10 p.m. (kitchen), the restaurant itself closes later

Bar: 6 p.m. to midnight, you can order drinks at the restaurant the whole day, they can also bring them to the bar terrace

 

 

P

 

Parking: We offer free parking nearby, a few days prior to your arrival we will send you a detailed plan where to park. There is also a free pick-up service from the parking to the hotel available upon arrival and departure.

 

Payment: During your stay you can debit all your purchases and consumption to your room. To get to know the current total or pay right away you can always contact the recpetion staff.
We accept cash, bank cards, VISA, Mastercard, V-pay, Diners, American Express and Nexi. You can also transfer the money to our bank account in advance, please contact us for the details.

 

Pets: Small pets are allowed in the villa under the condition that they are well-behaved and do not disturb the other guests. We will charge a cleaning fee of 15 EUR.

 

Post: We will be happy to post your letters and postcards. We sell stamps for standard postcards to european destinations at the recpetion (1.20 EUR) and also sell postcards of the hotel (1 EUR).
The post station is in Borgo a Buggiano, 1.5km away. There you pull a case number by clicking on the screen of the yellow machine and will be served at the counters. The red Mailboxes can be found all through the towns.

 

Public transport: There is a bus station in front of the hotel, but the hours are very scarce.
The train station of Borgo a Buggiano is reachable by foot and from there you can go to Florence, Pisa, Lucca, etc. easily. The trains in Italy are not expensive and against their reputation quite reliable.

From Pisa airport you can take a train via Pisa Centrale to the station Borgo a Buggiano.
(see trenitalia)

From Florence airport you can buy a ticket “vola in bus” (ticket machine on the right side of the exit, bus station a little further) to Firenze S.M.N. and take the train to the station Borgo a Buggiano.
(see vola in bus & trenitalia)

 

 

Q

 

Quality: We give our best to satisfy the wishes of all our guests. However, if you should not be happy at any time, please let us know at once and give us a chance to make it right.

 

 

R

 

Reservations:

You can book the hotel rooms and the extras directly on our website or with our reception staff: reception@villa-sermolli.com or +39 392 6944777

For making a dinner reservation please contact our staff directly and via reception@villa-sermolli.com or +39 392 6944777

 

Restaurant: Our chef Luca creates a new menu every day. He sets great value on homemade, seasonal and local products and does everything to grant you an authentic Tuscan dinner experience.
Please contact us in advance for special requirements, we will be happy to meet your needs.
Our kitchen is opened from 7 p.m. to 10 p.m., the restaurant closes later.

You can choose between half board (3 courses for 25 EUR per person) and eating à la carte. The menu includes different starters, first and second courses, side dishes and our dessert of the day, which will be recommended by our waiters. Please approach them for special requirements or requests, we will be glad to provide dishes for children and also vegetarian alternatives if you didn’t find enough on the menu.

Once a week we will not have a menu to choose, but our pizza night. Then, Luca will fire the 400 years old oven and regal you with original Italian pizza.

Talking to us in advance, we will also be happy to prepare special dinners, like a romantic candle light dinner or a light jacuzzi dinner ect.

 

 

S

 

Safe: All of our rooms are equipped with a safe you can program by yourself.

 

Shopping: The next supermarket is in Borgo a Buggiano, 2km away. You can get cigarettes in every Tabacchino, e.g. in Borgo a Buggiano 1km away. For window shopping Montacatini is ideal, but also Lucca and Florence are not far away.

 

Smoking: It is prohibited to smoke in the buildings, but you can order an ashtray on all of our terraces. We would kindly ask you not to smoke next to children or in the restaurant during dinner.

 

Special offers: On our website you can find some specials, like our „fit and active“or extras you can add during your reservation, like half board, a romantic dinner or transfers. Of course you can also contact us to book them directly.

 

Swimming pool: In the garden of the villa itself is a relaxing jacuzzi available to all guests.
As the monument conservation restrictions are pretty strict, it is almost impossible to get a pool at an ancient town like Buggiano Castello. We were lucky enough to be able to rent one for our guests a few meters downhills from the villa, near one of the dépendance buildings. It offers some sunloungers and sunshades, you can borrow the towels at the reception for free.
It does not have a life guard service and you will be using it at your own risk.

 

 

T

 

Telephone number of the hotel: +39 392 6944777

 

Temperature: In can get very hot here in summer, but the rooms are equipped with an a/c. Please don’t keep your windows open while using it. You can also regulate the temperature by venting only at night and keeping the blinds shut during the day.

 

Terraces: Our bar terrace is open the whole day, dinner will be served on the pergola terrace and when the weather is bad in the old kitchen where also the breakfast buffet is held.

 

Transfer: We offer a free shuttle upon arrival and departure from and to the parking and from and to the train station of Borgo a Buggiano.
The shuttle from Florence and Pisa airport costs 90 EUR.
You can also request other transport services, just contact us about this.

 

TV: You can switch on the TV with the power button on your remote. By pressing TV you switch from Italian to foreign channels and back.

 

 

U

 

Unique: All of our rooms are individual. Even merged in one category, they are different from each other. They all have their own charme and benefits. The pictures on our website are examples of existing rooms, but not necessary the one you would book. If you had special wishes, please contact us in advance.

 

 

V

 

Vacation souvenirs: To take home more than just memories we have a small souvenir shop in the villa. We make our own marmelade and Limoncello from the lemons in our garden. A local friend of us sells his chestnut honey and olive oil.

 

Vouchers: You can purchase gift vouchers at the reception. It is also possible to order them and receive them via post.

 

 

W

 

Water: It is not recommended to drink tap water, but you can buy natural and sparkling water in our restaurant and all shops. Also, the city provides free drinking water at some fountains, e.g. on the parking next to the train station of Borgo a Buggiano.

 

Wifi: We offer free wifi in the whole villa and all the dépendances, you can request the password at the recpetion. There are also smartphones in your rooms already connected to the internet.

 

Wine cellar: Our waiters will be happy to help you choose the pefect wine according to your taste. You are welcome to visit the wine cellar with one of them and can also purchase some bottles to take home (wine which will non be consumed in the hotel has a discounted price).

 

 

Y

 

Year: We are working seasonally, this means the hotel is closed from November to Eastern.

 

 

This list is solely an information tool for our guests, we do not take any liability for the content provided.

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